Returns & Exchanges

At Metropolis Coffee Company, we want you to love every brew; if your coffee or equipment doesn't meet your expectations, we offer a 30-day window for returns and exchanges to ensure your satisfaction.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for your return to initiate the process.

• 2.
  Review Eligibility

  Our team will verify that the item is either a non-perishable good in original packaging or a coffee quality issue reported within 30 days.

• 3.
  Ship Item Back

  Pack your items securely and use the provided prepaid shipping label to send the package back to our Chicago roastery.

• 4.
  Receive Refund

  Once we receive and inspect your return, we will issue a full refund to your original payment method within 5-7 business days.